Return and Exchange Policy: In Heeba Al-Andalus, we are committed to customer satisfaction and providing high-quality products. Therefore, we would like to clarify our return and exchange policy: 1. The customer has the right to request an exchange or return within 7 days from the date of receiving the order, provided that the product is in its original condition and unused. If there is a manufacturing defect, damage, or non-compliance with specifications, we are happy to assist you through customer service. 2. The product must be in the same condition as upon receipt. 3. The policy does not include damage resulting from misuse or personal error. Conditions for return and exchange: Our dear user, to benefit from after-sales features, the following conditions must be met for the product the customer wishes to exchange or return: 1. The customer has not used the product and returns it in its original condition. 2. There is a manufacturing defect or damage in the product. 3. The product does not match the specifications displayed in the store. 4. The return or exchange is within the specified period; if this period is exceeded, the user has no right to return or exchange. 5. If the carpet has been cut or trimmed at the customer's request, it will not be possible to exchange or return the carpet afterward. Return and exchange costs: The customer bears all shipping costs if the request for exchange or return is for any reason other than a manufacturing defect or store error, including shipping fees, payment gateway fees, and bank charges (if any). However, if there is a manufacturing defect, damage, or the wrong product was sent, the store bears all shipping costs for return or exchange. Return process: If the customer wishes to exchange or return within the specified period, they must contact us via email, the store, or phone number. How long will it take to get my money back? After receiving and inspecting the returned product and confirming it meets the return conditions, the refund will be processed to the same payment method used at purchase within 5 to 10 working days. How long does it take for the replaced product to arrive? The process depends on the shipping company and its speed in receiving the product to be exchanged. However, once we receive the product and verify its condition, the replacement and shipment of the new product will be completed within 30 days. How can I request a product return? By contacting customer service. We always strive for customer satisfaction, and if you have any inquiries, we are happy to serve you through customer service. WhatsApp number: 0504459576. Heeba Al-Andalus reserves the right to refuse any return or exchange request if the above conditions are not met, in order to maintain product quality.